Pain in the bum

Nathan Goldberg rails against dreadful customer care of National Express and a truly uncomfortable journey in which he has tremendous trouble sleeping properly

There I was going against my better judgement. Happens more times than it should.

What was it? Travelling to London from Glasgow by bus late at night. You get really good deals but it’s a painful affair with tremendous trouble sleeping.

To call it a pain in the arse is to put it mildly and it’s not only the sitting down, it’s the driving crew, they stand at the door as you try to enter and make life as difficult as possible.

There’s something about the Glasgow bus driving fraternity that makes the blood go cold. They are so miserable and their idea of customer care is to avoid running someone over.

Then the journey in that eerie pitch black bus, where very one tries to but doesn’t succeed in sleeping properly. Various tortured shapes are to be seen, twisted postures abound.

The whole thing is awful not only trouble sleeping but with open resentment by the staff. Not to be recommended.

The company National Express should look at its customer care and take action against all the staff who seem to take a delight in pissing off customers.

Taking a leaf out of a very sweet natured American girl with a beatific smile who works at the cafe in Glasgow’s bus station might be a start. It’s as easy to be nice as not.

Do you feel that surly manners are unacceptable or do you think the drivers and crew have every right not to feel happy about life, like 97% of the planet.

Nathan Goldberg, is publisher of wowdewow, and likes to save a penny. He should know better.

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Tags: blood go cold, customer care, driving crew, london from glasgow, open resentment, pain in the arse, pissing off, sweet natured, trouble sleeping, twisted postures, uncomfortable journey